Last updated: August 14, 2026
This Refund Policy explains how refund requests for Author Empire USA services are reviewed. Because publishing, writing, editing, design, marketing, and related projects involve customized work, any refund is assessed according to the applicable project agreement, the work already completed, and costs already incurred.
To request a refund review, contact support@authorempireusa.com and provide your name, project or invoice information, the service purchased, and the reason for the request.
If work has started, the value of completed work, approved milestones, delivered materials, third-party charges, processing costs, or other non-recoverable expenses may be deducted from any amount that is eligible for refund under the applicable project agreement.
Payments made to third-party platforms, vendors, printers, distributors, advertising services, registration providers, or similar external services may be non-refundable when those providers do not return the corresponding charges.
Refund requests are reviewed using the written scope and payment terms applicable to the project. We may request additional information to verify the transaction and work status before determining the appropriate resolution.
Please contact our support team before initiating a payment dispute so we can review the project records and attempt to resolve the matter directly.
Refund questions may be sent to support@authorempireusa.com. General inquiries may be sent to info@authorempireusa.com or made by phone at (323) 287-2480.